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ICT Infrastructure, Operations & End Users Services Senior Manager in Auburn Hills, MI at Magneti Marelli North America, Inc.

Date Posted: 3/14/2018

Job Snapshot

Job Description

The ICT Infrastructure, O&E Users Services Senior Manager:

This role is accountable for the totality of ICT infrastructure, operations (I&O) and End Users Services (EUS) in the region. The head of I&O and EUS is responsible for the effective and efficient delivery of all third-party and internally managed ICT infrastructure used to support all business process across the region. This individual will have solid technical infrastructure experience, strong project management acumen, excellent vendor management skill, plus a superior, service-oriented approach to infrastructure operations and end users services. This individual is also responsible for operational and service management processes to ensure quality, efficiency and agility goals are achieved. As a member of the ICT senior leadership team, the role contributes to the development and execution of the regional ICT strategy, and ensures its alignment with the global ICT and business strategy in the delivery of capabilities required to achieve business success.


  • Ten or more years of experience in IT

  • Five years of progressive leadership responsibilities

  • Preferably experience in effectively managing cross-functional teams, influencing key stakeholders, across the organization and within complex contexts

  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics

  • Preferably proven experience or demonstrated capability in leading IT operations teams in complex and dynamic environments requiring 24/7 support

  • Attainment of relevant certifications and professional networking via involvement in industry groups
  • Extensive knowledge of data center operations, telecommunications, network engineering, data center applications, client/server computing, and production operations support. Specific technologies such us but not limited to Microsoft Server & Client operating system and infrastructure applications, Cisco Voice and Networking, VMware, Citrix, EMC and/or NetApp Enterprise-level SANs, Cisco Server infrastructures, and multi-carrier WANs
  • Experience in related IT disciplines such as data processing, hardware platforms, enterprise software applications, database administration and outsourced systems.